This program will present the 16 Service Standards that create a culture of hospitality and excellence.  Whether it is saying hello to a guest, understanding the true value of internal guest service and truly believing in exceptional personalized service, it is these standards which  have led The Broadmoor to remain the longest running Five-Star, Five Diamond hotel.   These are lessons that each person can apply to their own organization to create a new level of customer service and achieve Solid Gold Success.